If your local Tampa small business needs some help with responses to customer complaints as well as positive customer reviews on Google, these templates will help. Please feel free to use these as inspiration for your own custom Google review responses.
Templated responses for positive Google reviews.
Product/service was great, high-quality.
Thank you for taking a moment to share your experience at [Company]. We are so pleased to hear you found [product/service] to your liking. We look forward to welcoming you back again soon.
Great customer service.
Thank you for sharing a review of your recent experience. Our team here at [Company] is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Building/physical space was very clean, well kept.
Thank you for providing feedback on your recent experience at [Company]. We take pride in providing a clean and comfortable space for all of our [guests/customers/patients], so our team appreciates that you noticed. We look forward to seeing you again soon.
Product/service was well priced.
Thank you for taking a moment to share your experience at [Company]. We’re proud to deliver great value to our [customers], so we’re delighted that you found our [products] to be well priced. We hope you’ll visit us again soon.
Templated responses for negative Google reviews.
Hello [NAME],
We would like to apologize for your recent experience. We’re sorry to hear you were less than satisfied with [product/service].
We pride ourselves on our [product/service] and the high quality standards we maintain. We would like to make things right.
You can expect a [call/email] from [name] soon to discuss what occurred and how we might make it up to you.
Yours sincerely,
[Name]
[Company name and/or position]
Hello [NAME],
We’re sorry to hear of your less-than-satisfactory experience with [Company] and hope you will accept our sincerest apologies.
Being known for our great [customer service/product/service], we would like to make things right.
We will reach out soon and you should get a [call/email] from [Name] to determine how we can provide a solution that makes you smile.
If you prefer, you can also contact us directly at [phone/email].
We value our customers’ opinions and would like to thank you for bringing this to our attention.
Yours sincerely,
[Name]
[Company name and/or position]
Hello [NAME],
My name is [Name] and I am the [manager/owner] here at [Company].
I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right.
I will reach out today to discuss, or you can contact me directly at [phone/email] if it’s more convenient.
Let’s get on a call and address this ASAP; we value your business.
Yours sincerely,
[Name]
[Company name and/or position]
Hello [NAME],
We understand your disappointment with [Company] and agree that this is not acceptable.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation.
Please give me a call at [phone] at your earliest convenience.
Yours sincerely,
[Name]
[Company name and/or position]
Hello [NAME],
We’re so sorry this happened. Let us make it up to you. We’ll be in touch today, or please give me a call at [phone] if it’s more convenient.
Yours sincerely,
[Name]
[Company name and/or position]
Hello [NAME],
You’re right—this is unacceptable. I can’t imagine how this may have happened, but if you allow me the chance to speak with you at your earliest convenience, I would like to make it right so we can get this sorted.
My number is [phone] or you can email me at [email].
I’m sorry this happened and look forward to speaking with you.
Yours sincerely,
[Name]
[Company name and/or position]
The Assorted Design social media managers can help your Tampa small business manage all Google my Business and Facebook reviews.
